Senior Sales Representative – 12/2015 to Present

Burgan Bank, Kuwait, Salmiya

·       Contribute to the development of sales strategies and tactics to achieve company sales targets and objectives.

·       Develop and nurture strong relationships with existing clients to maximize customer satisfaction, retention, and loyalty.

·       Prepare and deliver compelling sales presentations, proposals, and quotations to prospects and clients.

·       Track and analyze sales performance metrics, including sales volume, revenue, conversion rates, and customer acquisition costs.

·       Manage organizational sales by developing a business plan that covers sales, revenue, and expense controls.

·       Determine annual unit and gross-profit plans by implementing marketing strategies; and analyzing trends and results.

Sales Manager – 12/2008 to 10/2015

Arabian Beverage Co. Ltd. (K.S.C.C.), Kuwait, Salmiya

·       Developed and implemented sales strategies and tactics to drive revenue growth and expand the customer base.

·       Streamlined and optimized sales processes, workflows, and systems to improve efficiency and effectiveness.

·       Tracked and analyzed key performance indicators (KPIs) such as sales volume, revenue, conversion rates, and customer acquisition costs.

·       Provided training, coaching, and mentorship to sales team members to enhance their sales skills, product knowledge, and customer relationship management capabilities.

·       Fostered strong relationships with key clients and accounts and participated in client meetings, negotiations, and presentations.

·       Ensured compliance with company policies, procedures, and ethical standards in all sales activities and interactions.

Sales Coordinator – 04/2004 to 08/2008

Kuwait Cement Company, Kuwait, Salmiya

·       Served as a point of contact for customers, addressing inquiries, resolving issues, and providing information about products, services, pricing, and availability.

·       Processed sales orders accurately and efficiently, ensuring that all details are entered correctly and orders are fulfilled in a timely manner.

·       Assisted in preparing quotations and proposals for customers, incorporating pricing information, product specifications, and terms and conditions.

·       Managed leads and inquiries generated through various channels such as phone calls, emails, website inquiries, and marketing campaigns.

·       Coordinated with internal departments and external stakeholders to support sales initiatives and projects.

·       Ensured compliance with company policies, procedures, and regulatory requirements related to sales documentation, data privacy, and customer information security.