Managing customer service operations, ensured

Customer delight by achieving delivery & quality servic

inshortest time.

Defining service standards and guidelines that serve as benchmark for excellent service delivery.

Coordinating store activities for new releases & special products.

Ensuring that all register transactions are processed accurately and timely.

Undertaking quality service by developing thorough and detailed knowledge of specifications.

Corrected any data entry error to prevent later issues such as duplication or data

degradation

Tracked and recorded expenses and reconciled accounts to maintain accurate, current and

compliant financial records

Coordinated, scheduled and arranged meeting and travel calendars, including business and

social events

Opened and properly distributed incoming mail to promote quicker response to client

Managed inquiries documents by organizing forms, making photocopies, filing records,

preparing and creating correspondence

Entered numerical data into databases with speed and accuracy using a 10-keypad

Obtained scanned records and uploaded into database

Interacted with customers professionally by phone, email or in-person to provide information and directed to desired

staff member

Kept business, customer and financial records current and accurate to stay on top of changing information and avoid

lost data

Worked with supervisors and management to maintain status reports and update information for client projects