Escalation and Complaints Supervisor 08/2023 - 10/2024 Intelcia call center

Successfully managed the escalation calls, securing the top ranking in the department for 5 consecutive months.

Customer Care Rep. for Business and VIP accounts 02/2022 - 08/2023 Intelcia call center

Consistently ranked among the top achievers for six consecutive months. Spearheaded the product revenue growth in three months by planning and launching four innovative features. Delivered a success rate in managing technical calls for business accounts and VIP customers. Provided unparalleled professionalism, ensuring the highest satisfaction for VIP customers. Attained the highest possible survey points, achieving a perfect score.

Customer Care Rep. for the Competitive Areas 03/2021 - 02/2022 Intelcia call center

Expertly managed customer retention in highly competitive markets, ensuring exceptional service and loyalty retention. Achieved a professional in troubleshooting TV and internet service issues.

Customer Care Rep. at Tech support dep 02/2020 - 02/2021 Intelcia call center

Achieved professional handling skills in technical calls. Attained the highest possible count of survey , achieving a perfect score.

Customer Care Representative 10/2019 - 02/2020 Intelcia call center

Enhanced the customer satisfaction by applying professional training in troubleshooting TV cable boxes and various types of modems and routers.