Regional Director, Western Area                                          12/2016 - 12/2021

El-Ajou Group Trading Company

Riyadh - Saudi Arabia

Oversee the W. region’s day-to-day operations, involving overseeing budgeting, quality, P&L statements, hiring, and training.

Setting financial goals, establishing sales targets, working with upper management, and using various business finance principles to accomplish tasks.

Lead a team of managers towards effective collaboration and attainment of goals.

Analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective.

Appraise available products ideas and strategize appropriate to-market plans.

Ensure compliance with the company’s policies and operational guidelines.

Evaluate performance using key metrics and address issues to improve it.

Business Development Manager                                           02/2016 - 12/2016

Alkhorayef Printing Solutions

Riyadh - Saudi Arabia

Identify potential clients and the decision-makers.

Plan approaches and pitches.

Participate in pricing the solution/service.

Handle objections by clarifying, emphasizing agreements, and working

through differences to a positive conclusion.

Present an image that mirrors that of the client.

Handle agreements and work through differences to a positive

conclusion.

Co-Founder                                                                           02/2014 - 02/2016

AlMashreq Lubes & Petroleum Equipment's Trading Co.

Amman – Jordan

Lubes & Lubes additives trading.

Division Manager                                                                  09/2013 - 02/2014

Salam Technology

Doha – Qatar

Accountable for attaining sales forecast goals across marketing and services departments within the division by leading a high-performing team as well as managing all account activity within the Division departments.

Combines both product planning and marketing to manage the entire life cycle of one project.

Provide motivational leadership and strategic direction to the department's managers/heads to achieve performance objectives.

Technical Services Manager                                                 02/2013 - 06/2013

United Electronic Co. UEC

Amman – Jordan

Building a personal relationship with key client staff, Successful service delivery - SLA achievement and high level of customer satisfaction, monitoring the overall performance of services, good communication around issues and opportunities – getting things done, making things happen, Collaborating with senior management on client account management, and growth, Service reporting and sponsoring service delivery meetings.

Technical Services Manager                                                 01/2005 - 01/2013

El-Ajou Group Trading Company

Riyadh - Saudi Arabia

 Responsible for achieving yearly income plan (with the growth of 5-8% per annum.

Plans and manages the day-to-day service operations to fulfill customer requirements.

Consulting with the customers to increase sales and customer satisfaction.

Control labor and material resources to achieve and maximize gross margin objectives.

Provide quality services that ensure customer satisfaction.

Monitor and ensure contractual obligations and other customer requirements.

Act as direct support for certain key accounts in person and ensure area performance and objectives are achieved in line with Company targets.

 Marketing & Development Manager, Technical Services     09/2002 - 12/2004

El-Ajou Group Trading Company

Riyadh - Saudi Arabia

Process owner of re-defining technical services positions/titles job descriptions & rolls to be unified all around twenty-one branches of technical services kingdom-wide.

Update, implement & ongoing monitoring, and control business KPIs.

Process owner of spare parts procurement through maintaining minimum level stock.

Maintaining & updating the price list of various contract types and cost-per-click (CPC) calculations.

Technical recommendations through customer surveys.

Committee member of the team who mapped the shifting from ISO 9000/94 to ISO 9002/2000 process to the technical service department.

Tenders pricing the new contracts & competent projects with major accounts. Initiate annual sales campaigns for technical & sales forces to motivate monthly and quarterly sales.

Process owner of CSMS module in ORACLE-ERP implementation.

 Maintenance Department Manager                                       11/1998 - 06/2002

Salam Technical Services

Doha – Qatar

Plans and manages the day-to-day workshop service operations.

Assign & follow up the equipment repair process.

Acting as technical coordinator with Canon & Konica Office Equipment

corporations.

Plan spare parts stock, pricing policy & Inventory.

Coordinate with the Suppliers in order to expedite procurement of spare parts.

Workshop Supervisor                                                          09/1994 - 11/1998

Technical & Equipment Supplies Co. TESCO

Amman – Jordan

Operationally manage a team of (6) service staff.

Assign & follow up equipment repair process inside the W/S.

Monitoring & controlling daily in/out machines movement to the workshop.

Support field Service engineer for several tasks.

Senior Service Engineer                                                       09/1989 - 08/1994

Business Machines Company

Amman – Jordan

Providing technical support to the Sales Department and demonstrating machines to prospective clients.

Installing Copiers, Typewriters & Fax machines and providing operator training.

Maintaining and troubleshooting the above equipment.

Maintaining customer/Machine records.

Keeping track of customer service contracts.