ACADEMIC CREDENTIALS ➢ Master’s Degree in Business Administration, an MBA in Business Management, Sales and Marketing, Cardiff Metropolitan University U.K. in September 2019. • Qualification Grade: Merit. • Project Grade: Distinguished. ➢ Bachelor in Mechanical Automotive and Tractors Engineering, Helwan University in May 2008. • Graduation Project: Maintenance and Troubleshooting of Diesel Engine. • Qualification Grade: Good (70.5 %). • Last year Grade: Very Good (84.2 %). • Project Grade: Excellent. • Ranking: Seventh.

➢ Supervision Skills • Planning, Organizing, Leading, Controlling, Evaluate, Develop, Coach and Manage Team (an effective Delegate and share Responsibility). Ability to Drive the Workforce towards Accomplishing Goals and Targets within a Specified Time Frame. • Ensure that appropriate communications take place throughout the location/s by Facilitating and Participating in monthly Open-Book meetings, encouraging an Open-Door Policy, and Proactively seeking Feedback from Team Members. • Experienced in Handling HR Functions like Performance Analysis and Appraisals, Payroll Management, Trained new hires, and updated employee Training Materials. • Performed Potential Employee Interviews and makes Hiring Decisions. ➢ Snippet Professional Accomplishment • Create BMW Egypt E-Commerce Website (First Automotive Website in Egypt). • Upgrade 83 cars to Limited Edition Cars (M Aerodynamic and Performance Cars). • Upgrade Lifestyle items to an important Sales Channel and maintain a good Accessory Display in each Branch. • Makings Initial Stocks of Accessory items (M Aerodynamic and Performance) for New Models. ➢ Sales and Marketing, Supply Chain, and Stock Control Skills • Produce a Coherent and Concise Analysis basis on Major KPIs such as: 1- Monthly Purchase orders Genuine, OEM Parts + Local (Aftermarket) Parts and Sales Value. 2- Availability analysis shows the Lost Sales Values and takes Remedial actions like Warning list, Monthly Ordering Sea Freight based on Accurate Forecasting and Following up on Back Orders. 3- Monthly Stock Structure analysis. TOR, YTD and determine the end Idle stock vs Target. 4- Monthly Comparison analysis between Current Performance Progress (Actual Progress) versus Operating Plans and Initiates Performance Improvement Plans where necessary. • Formulate Budgeting, Strategic Business, and Action Plan with following it under guidelines of higher Performance Management and to be Financially Aware (Monthly Evaluation of Operational Costs, Expenses) for the Department and Forecasts Goals in addition to Objectives for Dealers. • Increases sales Revenue, Market share and Maximize Gross Profit Margins GPM. • Responsible for Inventory Management Policies as per Organization Concept. • Monitor Utilization of Parts to identify (Fast and Slow) Moving items to properly Planned in maintaining appropriate Stock levels and takes the necessary steps to minimize the Accumulation of Non-Moving Inventory and Management (FIFO) while Minimizing Inventory Costs. • Market Experience (Develop and Implement Marketing plans) with identify New Market Opportunities for Parts Business Expansions and Assisting with any Internal or External Sales or Aftersales Promotions when required that assist the efforts of Sales teams and generate additional Leads. • Strong business Acumen and proven Leadership abilities engaging with Individuals at all levels and across various regions of the Organization. Build, Improve, and Maintain effective working Relationship and Coordination with all Departments, other Suppliers to ensure the Same High Level of Quality Service is Provided to Internal and Outside Dealerships and Vendors in Local Market. • Assists in establishing Pricing Parameters that generate Sufficient Gross Profit to produce a satisfactory profit while maintaining Customer Enthusiasm and Loyalty. Stay updated with Market Trends, Techniques to ensure Wholesale Prices are Competing in the Market. • Coordinate with the Customer Relations Department to enhance Business and effectively resolve customer Complaints about the continual improvement of Services and CSI (Customer Satisfaction Indexes). • Maintaining Logistical Structures and Processes, considering requirements of the organization process with Directs shipping and Receiving efforts to ensure Timely Processing. • Coordinates a Prompt, Efficient, and Timely Flow of Paperwork. Follow up on Material Returns Process and Credit Notes. • Positive Friendly and Professional Manner, Demonstrates Integrity, Discretion, and Objectivity with the ability to perform well under Pressure, Handle Conflicting Demands, and Schedule works Appropriately. • Observing Statutory and other Rules for the Storage and Transportation of Dangerous Goods, Goods with Limited Shelf Life, and High-Value parts. • Ensuring that relevant Quality, Safety Standards, Legal Regulations, Labor and Environmental protection Rules are Complied with. • Creativity, Presentation, Collaboration, Negotiation Skills, Quick Learner and Quick Thinker • Goal-Oriented, Self-Motivated, Initiative, Energetic, Multitasking Ability and Assertive. • Excellent Analytical, Financial skills and Examine Department Financial Statements with the ability to use data to build a Compelling business case. • Strong Decision-Making skills with an Eye for Strategic Enhancement of the business. • Strong Facilitation skills to understand and Address Issues across multiple Disciplines. • Day-To-Day Operations, Automatic Data Processing ADP, Standard Operating Procedures SOPs. • Follow up for Top management. COMPUTER EXPERTISE ❖ ICDL Certificate (Well Versed at Advanced Microsoft Office, Excel, PowerPoint, and Word). ❖ Puma Reading, Autoline, SAP, ETK, S-Gate, ATLAS, AIR, TMSI, and Media-Pool Programs. ❖ Experience Using Internet Savvy and Research Skills.

SPECIALIZED TRAINING ▪ BMW Regional Training Academy, Time Management. ➢ Summer 2017 ▪ AFQ American Society for Quality Assurance of Education, English ➢ Winter 2016 Language. ▪ Score the Plus Building Human Assets, Team Building Workshop. ➢ Winter 2015 ▪ Volkswagen Group Egypt (Volkswagen – Audi – Seat – Skoda), ➢ Winter 2014 Service Advisor. ➢ Summer 2013 ▪ NASS National Academy for Science and Skills, Car Quick Service, Air Condition, Brakes, Wheel Alignment and Balancing Tires, Batteries, Oil Changing, and Customer Service. ➢ Winter 2008 ▪ Zedny Team for Human Development, 1- Inter-Personal Skills, Change Management, Problem Solving, Stress Management, Self Confidence, and Negative Emotions. 2- Planning, Leadership, Mind Mapping and Self Learning. 3- Communication Skills. ▪ Bosch Training Academy, ➢ Summer 2007 1- EL 1 Automotive Electric (Electrical Basics, Electronic Circuits). 2- EL 2 Automotive Electric (Measuring Technology). 3- Jet 1 Ignition Systems. 4- Jet 4 Motronic (Injection Systems). ▪ Toyota, Car Service, and Maintenance, Internship. ➢ Winter 2006 ▪ Mercedes-Benz, Automotive Technical Advanced. ➢ Summer 2006 ▪ Mercedes-Benz, Car Service, and Maintenance, Internship. ➢ Summer 2005